This seems to be the time of year when, on the one hand, summer is still here in the UK but thoughts are changing to the next season.
Two activities of mine, both concerning retailers, again illustrated how good customer service can help a business develop and grow. The first was whilst I was looking at fresh fish in Waitrose. The assistant came over to offer help and made various suggestions in answer to my queries. The second was when looking at a jet washer at B&Q and again an assistant came over to see if he could help. He also made constructive suggestions as to which would be the most appropriate for my needs. In both cases I had a good customer experience and in both cases these assistants were young and enthusiastic about their work.
As I deal with companies and organisations that want to go through change in some form, some of the best ideas come from the people who are involved in the day to day activities of the business and it’s the same people who probably deal with the customers on a daily basis. They want to feel part of the transition and that can translate into good customer service and feedback. And that helps the business grow.