She talked a lot of sense and most of that was ‘common’ too.
As she mentioned, listening is a good skill to learn. Listen to your customers; listen to potential customers and listen to those that didn’t become customers!
Listen to your team; your suppliers; even your competitors. So much can be learnt from just listening. Then, of course, interpret it and turn it into action.
Ask questions that will encourage people to answer, then listen. If you don’t understand or the answer is not what you expected, than ask for clarification. People will give it.
Don’t leave without understanding. Your business will be better for it. Just a Thought.